Refund policy

Last updated: 15 November 2026

Right of withdrawal

If you are a consumer, you have 14 calendar days from receiving the work to withdraw from the purchase without giving any reason. To do so, write to hola@kadophotostudio.com with your name, order number and the work. You can use this template: «I hereby give notice that I withdraw from my contract for the sale of the work […], order no. […], received on […]».

How to return the work

• Send it within 14 days of your notice, in its original packaging or one that protects it equally well, together with the certificate of authenticity.
• The work must arrive in its original condition: no marks, creases or handling damage.
• Return shipping costs are paid by you. We recommend insured shipping.

Refund

We refund the amount, including the original standard shipping, within 14 days of your notice, using the same payment method. We may wait until we receive the work before refunding.

Exceptions

• Digital licences: as digital content delivered immediately, by purchasing you expressly agree that the download starts straight away and you lose the right of withdrawal once it has started.
• Custom commissions: sizes, finishes or editions made to measure cannot be returned.

Damaged or defective works

If the work arrives damaged or defective, write to us within 48 hours with photos of the parcel and the work. We will replace it with another copy or refund you, at no cost to you. You also have the three-year legal guarantee of conformity.