Shipping policy
Last updated: 15 November 2026
Where we ship
We ship throughout Spain. Shipments to the Canary Islands, Ceuta and Melilla may be subject to import taxes (IGIC or IPSI) and customs formalities payable by the recipient. For shipping outside Spain, write to hola@kadophotostudio.com and we will send you a quote.
Lead times
Each print is made, checked, signed and packed by hand to order:
- Framed print: 10 to 15 working days to prepare.
- Delivery: 24 to 72 hours on the mainland; a little longer to the Balearic and Canary Islands, Ceuta and Melilla.
- Digital licences and gift cards: sent by email right after purchase.
These are estimates. If an order is going to be delayed, we will let you know.
Cost
Shipping is calculated and shown before you complete your purchase.
Packaging and tracking
Unframed prints travel rolled in a rigid tube or flat with protective board, depending on size. Framed works travel in a reinforced box. All shipments are insured and you will receive the tracking number by email.
Collection
If you prefer, you can collect your work by appointment. Write to us and we will arrange it.
On delivery
Check the parcel in front of the courier. If you see knocks or damage, note it on the delivery slip and write to us within 48 hours with photos.